Continuous Improvement Sees AE Smith Staff Upskill in the Aged Care Environment
AE Smith’s continuous improvement philosophy will see the company undertake specialist training over the coming year where key managers, technicians and frontline service personnel will be skilled on the specialised knowledge and unique challenges inherent in supporting aged care facilities
Doug says the training will help staff better appreciate many of the issues faced by older people in the community and ensure a higher level of service to aged care customers and their residents.
“We want to help our aged care provider customers to achieve the highest possible standards in providing a safe and comfortable environment as part of their formal accreditation,” he said.
“We do this through a range of innovative solutions that help control costs by improving the management and productivity of critical heating, ventilation, air conditioning (HVAC) and building infrastructure controls.”
The training covers aged care communication issues and strategies; as well as background on the funding sources for residential aged care – critical issues surrounding accreditation requirements for residential aged care providers.
“We know we can help aged care providers meet more onerous and expensive building standards and accreditation requirements and retain their operating margins, while creating higher quality accommodation for baby boomers and others who are used to air conditioned spaces,” Doug added.
“We can show aged care providers exactly where they are with the condition of their mechanical services and help them to enhance their performance.”
“This helps to improve their workforce’s productivity, especially around compliance and accreditation processes through our simplified automated reporting systems.”
Doug said owners could also defer large capital investment in major retro-fits and replacement of existing buildings or infrastructure through the use of tailored maintenance programs which take into account the specialised requirements of the industry.
“Through our simple and cost effective regular maintenance programs, aged care clients can ensure their existing HVAC systems and other mechanical services operate more efficiently,” he said.
But it’s not only the bottom line that appeals to AE Smith’s aged care clients.