Walk the Talk the AE Smith Way

When it comes to describing AE Smith’s culture, three managers who’ve returned to the company after stints away are well placed to help explain

18 Jan 2013
 

AESmithServiceMelbournecirca1988500px

Pic: Melbourne AE Smith Service circa 1988. Can you spot current employees Peter McCarthy, Russell Wilson and Trevor McAllen?

Since I’ve returned to AE Smith, I feel like I’m doing some of the best work I’ve ever done. I know this because I’m doing work worth doing;
I’m following leaders worth following; and I definitely feel like I’m part of a culture worth belonging too

“Sometimes you don’t know what you’ve got until it’s gone,” says AE Smith Marketing Manager Raymond Lee, who returned to the company after leaving to join a high technology venture.

“My time away from AE Smith really helped me appreciate the great culture we have here,” adds Raymond.

Recently on behalf of the Executive Managers, Raymond facilitated a training initiative with the Customer Service team to introduce and share the ‘The AE Smith Way’ – a powerful tool that, used correctly, will help improve the way AE Smith does business because it documents the cultural norms we expect of one another when we work together at our best.

The ‘AE Smith Way’ is something Raymond keenly observed from afar during his time at another business, recognising the impact a positive workplace culture has on people’s performance.

“Like me, I know AE Smith really cares about people’s welfare, they value family, they value good work life balance,” says Raymond. “And from this alignment of values between the company and person, good performance naturally follows.”

“Since I’ve returned to AE Smith, I feel like I’m doing some of the best work I’ve ever done. I know this because I’m doing work worth doing; I’m following leaders worth following; and I definitely feel like I’m part of a culture worth belonging too,” he adds.

Raymond believes it’s not just AE Smith’s resources or expertise, but the company’s stated belief in helping people, internal and external, that’s at the heart of each and every AE Smith project, service job or maintenance contract that’s the key to the company’s success.

Other ‘returning’ managers also herald the company’s values as the way to continuously improve the business.

“In sharing The AE Smith Way formally we’re actually highlighting things we really already practice and know – listening to our customers, providing practical solutions, developing good working relationships and being easy to work with,” comments Mark Lovelady, North Queensland General Manager.

Mark has recently returned to AE Smith too, drawn back to the company because of a shared business philosophy.

“You can really commit to a business and give it your best when you share the same values – and I certainly share the same values as
AE Smith that are all about listening, helping, integrity and initiative,” says Mark.

“And when you’re working with a group of people who all also share the same values and therefore work toward the same goals, it’s a great way to do business and help our customers,” he adds.

The beliefs, values and behaviours identified in the AE Smith Way training are also championed by Peter McCarthy, Melbourne General Manager.

“Understanding what we’re known for; recognising what that means to others; and living the behaviours which bring credibility to what we say and do is vital,” says Peter, who started at AE Smith as a Technician, left to be National GM of a multinational company and has been back at AE Smith for seven years after living and working in Singapore for several years.

“Firstly, the company places safety, family and work life balance at the forefront which creates a great work place environment.”

“And then with us all understanding that we value safety, team work, relationships, communication and integrity in everything we do, means we all just naturally strive towards helping each other do good work together,” adds Peter.

It’s this approach that makes AE Smith a happy place to work, says Peter but one that’s ultimately a successful business.

“When we’re all working together at our best, our customers reap the benefits – and combining that with our resources, expertise and practical knowledge in air conditioning, building services and energy efficiency makes AE Smith an impressive outfit that I’m really proud to be a part of.”