From the Top of Melbourne to South East Asia, Support Never Waivered
Building a strong relationship between customer and contractor is the key to a successful outcome, according to Peter Jones. And as the former General Manager for Melbourne’s tallest apartment building and existing customer – the Eureka Tower – he should know
AE Smith was always available to sort out issues, especially in the summer months when our system required a lot of TLC… They never succumbed to taking the easy way out, and are very professional in the way they do business –
Peter Jones, former General Manager Eureka Tower
For nine years, Peter dealt with countless contractors – 10 per cent were exceptional; the majority was OK, and a few were poor – and rates AE Smith among the top, purely based on the standard of service provided.
While he wasn’t prepared to let on how much he appreciated AE Smith’s construction and maintenance work while he was in charge of facilities at Eureka Tower – “you’ve got to keep them on their toes” – Peter is now happy to sing the company’s praises.
“AE Smith was always available to sort out issues, especially in the summer months when our system required a lot of TLC,” Peter said.
“They never succumbed to taking the easy way out, and are very professional in the way they do business.”
And Peter’s relationship with AE Smith went deeper than purely business – when he decided to ride a vintage motorbike across South East Asia to raise money for Interplast, AE Smith was the first company to sponsor his “Miles for Smiles” fund raising initiative.
“It came about during a regular weekly meeting with them, we were having a coffee and I mentioned the motorbike ride to Matthew,” Peter said.
Account Manager with the AE Smith team, Matthew Scarman was a keen motorbike rider himself and asked for more information, which eventually led to AE Smith donating $5000 of the eventual $35,000 raised.
Interplast is not-for-profit organisation that sends fully qualified Australian and New Zealand volunteer plastic and reconstructive surgeons, anaesthetists, nurses and allied health professionals to the Asia Pacific region to provide free surgical treatment to people disabled as a result of such things a cleft lip and palate or burn scars contractures.
“It’s Australia’s best-kept secret,” Peter said, adding that he became aware of the charity when he set up the Eureka stair climb in 2008, Australia’s biggest vertical race at 1958 steps and 89 floors high.
Peter and his Miles for Smiles team rode through South East Asia visiting Interplast sites and seeing their charity dollars in action.
And AE Smith was with them the whole way, not just financially, but through offering moral support and promoting the fundraiser.
“Their support was fantastic, right from the start,” Peter said. “We were supposed to head off in 2012 and were delayed for a year, and their support continued through this delay.”
“They posted about our ride on their social media profiles and online publications.
“We were extremely lucky that AE Smith was on board and that we already had a relationship that Miles for Smiles could benefit from.
“And in return, we certainly made sure they were recognised through our channels and media interviews.”
In short, Peter has nothing but compliments for AE Smith, both as a mechanical contractor for big projects, and as a supportive sponsor.