Win-Win Maintenance Agreement to Rely On

With more than 1000 students, and 140 staff members, Mater Dei College (MDC) in the northern suburbs of Perth needs heating and cooling it can rely on

3 Sep 2014
 

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AE Smith is reliable, trustworthy and timely; they service and maintain our air conditioning systems proactively and have overcome various engineering difficulties that come with a 20-year old campus –

Sue Kinsella, Business Manager, Mater Dei College, Perth

Built more than 20 years ago, the sprawling campus, on eight hectares of land in Edgewater, had some issues with venting and design of the original Heating, Ventilation and Air Conditioning (HVAC) system. Issues AE Smith has had to overcome.

And MDC Business Manager Sue Kinsella says that the AE Smith engineers have been proactive in finding ways to improve the system and deliver the best possible outcomes, despite the original design faults.

Comprehensive agreement

The College has had a relationship with AE Smith for about 15 years, and for the past several years has had all its HVAC maintenance and repairs come under a single comprehensive agreement.

This gives Mater Dei College a set price each year for all repairs and replacements, which makes it easier for the college to budget and pragmatically means, as AE Smith Perth Business Development Manager Geoff Binns says, “It’s in our best interest to do it properly because if it breaks down, it costs AE Smith money.”

Geoff has worked with Sue for about 10 years, strengthening a relationship built on trust, customer service, reliability and professionalism.

But it wasn’t always that way. In fact, some seven or eight years ago Sue and Geoff had some “heated meetings” in regards to service delivery.

From that robust conversation, the comprehensive agreement was born, and both parties are now big supporters of each other.

Sue, who is leaving the college at the end of the year, would recommend AE Smith’s comprehensive maintenance and repairs agreement to her private school peers, as well as other organisations faced with heating and cooling a number of different types of rooms and offices.

“Things are so much better. We get great customer service and I have a strong, positive relationship with Geoff,” she said, adding that the fixed pricing was also a big plus.

Win-Win

According to Geoff, AE Smith is all about building relationships, rather than a “quick fix”.

“We believe in helping people in everything we do, which means doing things right,” he said. “Mater Dei trusts us – we are good at what we do and we view everything we do from a long-term perspective.”

Under the comprehensive agreement, AE Smith “does so much proactive maintenance that the system doesn’t break down very often.” Even in the peak of a Perth summer.

“It’s a win-win.”

Sue agrees, saying AE Smith attends to any problems in a timely fashion, and has been very proactive in overcoming the various engineering difficulties that come with a 20-year old campus. And the fixed-price agreement means there are no nasty surprises when the bill comes.

About Mater Dei College:

Mater Dei College, Edgewater, is a Catholic co-educational college established in 1993 to serve communities in the northern suburbs of Perth.

The College offers a rich program in the Marian tradition of Catholic Education based on the pillars of Faith, Community, Service and Learning.
The curriculum is extensive with a particular emphasis on performing and creative arts, design and technology, languages and learning technologies.

For more information visit www.mdc.wa.edu.au